Delivery Policy

If payment is made by credit or cash on delivery we undertake to deliver the goods or provide the services within 3 – 6 working days from the submission of the order.
If payment is made by deposit to a bank account we undertake to deliver the goods or provide the services within 3 – 6 working days from the submission of the order.
Regardless of the payment method, we undertake to deliver the goods or provide the services within 3 – 6 working days at most from the confirmation of receipt of the order.

Billing Policy

Special facilities or arrangements we provide for the delivery of goods or the provision of our services: Gift wrapping

There are no additional charges for the above facilities or arrangements.

Payment methods

Possibility of payment via credit, debit and
prepaid cards of Visa, Mastercard, Maestro, American Express, Diners

Complaints Policy

Communication with the customer to address the problem.
Returns/Exchanges
No returns allowed.

After sales services

Information services for the products and Advice on their use are provided.

Cancellation Policy

We accept a request to cancel the order no later than within 12 hours of placing the order.
Apart from the law that gives the right to return products (right of withdrawal) to the buyer within 14 days, no other conditions apply to the cancellation & return of an order.

Product Shipments

We ship orders all over Greece

Secure Transactions

All payments made using a card are processed through the electronic platform
payments “Nexi e-Commerce” of Nexi Payments Greece S.A. and uses TLS 1.2 protocol encryption
128-bit encryption (Secure Sockets Layer – SSL). Encryption is a way of encoding information
until it reaches its intended recipient, who will be able to decode it using the appropriate
key.